What a truely irritating day!
I ordered a PS3 with Assasins Creed 2 on Thursday last week. The actual item wasn't actually available until today, so I had pre-ordered it. I thought, whilst eagerly waiting for a knock on the door, that I would check out my order status to see where my PS3 was (in transit/Leeds Depot/outside my front door etc) but couldn't log on at all.
So I phoned up the customer services and got through to 'Ray'. Then in mid conversation, the line went dead. So I phoned again and once again, managed to speak to 'Ray'. Then 5 mins later, the line went dead.
Get thoroughly annoyed, I used my mobile this time and got through to some random woman, who went through my details, security questions etc. and then happily said "Ok, yes, I can confirm that your order has been cancelled"
"Yes, err, sorry, can I put you on hold?"
Turns out that the feckin thing was cancelled and nobody told me about it. I checked my bank balance, and sure enough, it's not left my account.
I've ordered it again now. It had better arrive tomorrow. I've taken the week off work for this!